FAQs

How long does it take for orders to arrive?

The preparation time is 3 business days due to customs processes. Once shipped, delivery takes between 3 to 7 business days. 📦

Do you offer international shipping?

At the moment, we ship to all of Mexico, the United States, and Canada. 🇲🇽🇺🇸🇨🇦

Can I pick up my order if I’m in Tijuana?

Yes, if you’re in Tijuana, you can choose to pick up your order directly from LALIS Kid Clothing.

Address: LALIS Kid Clothing

Instagram: @lalis.kids ✨

Do you have a physical store?

No, for now we only handle online sales. The LALIS Kid Clothing store is only for order pickups. 🛍️

How do I place a custom order?

You can contact me through Instagram or WhatsApp to process the purchase directly. If you prefer another way to communicate, you can also do it by email. 📲💬

Can I order a custom headband?

Yes! We now offer custom orders, but only for purchases of 4 or more headbands of the same design. 💖

How often do you launch new designs?

We launch new headband designs every month. Be sure to follow us on our social media to stay updated on the latest releases. 📲

How do I take care of my headbands to make them last longer?

We recommend avoiding contact with water and storing them in a dry place. If the headband has delicate details, handle it with care. 🌸

What should I do if my headband arrives damaged?

If your headband arrives damaged, contact us within the first 5 days. Check our Return and Exchange Policy at the bottom of our homepage. 📝

Do you offer invoicing for purchases?

Yes, we issue invoices for all your purchases. After completing your order, you can request your invoice by contacting us at [email protected], and we’ll send it to your email. 📧